Albert Justin Carpenter

WORK EXPERIENCE

Kind Lending, LLC September 2023 - Present

IT Administrator Remote

Manage and maintain the company’s Azure environment, including Azure Virtual Desktops; Logic Apps and Azure Functions; Key Vaults; DNS Zones; FSLogix; Azure Files and Storage Accounts; and Active Directory and Group Policy
Designed and implemented an onboarding automation process, reducing setup time from 30 minutes to just 5 minutes per new hire
Developed and deployed automation workflows within Service Desk Plus to streamline IT service management across departments, improving response time and operational efficiency
Ensure secure and reliable system configurations, aligning with organizational policies and compliance standards

IT Support Analyst Remote

Provided remote technical support to employees, consistently resolving 50 to 90 tickets per week with a focus on quality and customer satisfaction
Supported two separate tenants and ensured seamless collaboration and access for employees working across both environments
Administered Microsoft 365, Entra ID, Intune, and Windows 10/11, including device management, user provisioning, and policy enforcement

Carle Foundation Hospital September 2018 - May 2023

IT Service Desk Analyst II Urbana, IL

Provided exceptional level 1 and 2 onsite/remote support for over 50 different healthcare applications, networking, and Citrix issues in a high-urgency, diverse environment
Collaborated effectively with cross-functional IT teams to troubleshoot complex technical issues, resulting in reduction of application downtime and increase in overall user satisfaction
Consistently recognized as a top performer on the team, achieving high call volume, ticket resolution, and work performance metrics through excellent time management and problem-solving skills
Developed comprehensive documentation and standard operating procedures for laptop repair, resulting in reduction in repair turnaround time and increase in customer satisfaction

EP Technology Corporation May 2018 - August 2018

IT & Data Center Technician Champaign, IL

Maintained and ensured optimal performance of production servers in an on-prem Data Center, implementing proactive measures to prevent issues and reduce downtime
Provided onsite support for over 50 employees, resolving technical issues promptly and providing clear and effective communication throughout the process
Aided in the deployment and configuration of infrastructure and end user devices, contributing to the successful rollout of a new office location
Assisted with the deployment of a new wireless mesh network for the office

University of Illinois at Urbana-Champaign May 2017 - May 2018

Sports Technology Field Technician Champaign, IL

Provided comprehensive level 1 and 2 remote and onsite technical support for the Department of Athletics
Deployed and maintained end user setups
Performed printer deployment and maintenance
Created and maintained end user accounts in Active Directory
Developed clear and concise video documentation to assist non-technical users in effectively utilizing various software applications, improving user adoption and minimizing support request

EDUCATION

University of Illinois at Urbana-Champaign May 2018

Bachelor of Science in Computer Science Urbana, IL

CERTIFICATIONS

Microsoft Certified: Azure Fundamentals (AZ-900) February 2022

Microsoft Certified: Azure Administrator Associate (AZ-104) April 2022 - April 2026

SKILLS & INTERESTS

Skills: Microsoft Azure, PowerShell, Microsoft 365, SCCM, Active Directory, Group Policy, detail-oriented, excellent time management skills, great oral and written communication skills, team player, great troubleshooting skills
Interests: Video games, Dungeons & Dragons, Friends (TV Show and people too)